At Nasip Jewelry, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our return policy carefully.
1. Return Eligibility
- Time Frame: Returns are accepted within 30 days from the date of purchase. The item must be postmarked within this time frame.
- Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized items.
- Items marked as final sale.
- Gift cards.
- Items that have been altered or resized after purchase.
3. Return Process
- Request a Return: To initiate a return, please contact our customer service team. Provide your order number and reason for return.
- Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed return instructions.
- Prepare Your Return: Securely package the item in its original packaging, including all materials (e.g., boxes, manuals, and warranty cards). Ensure the RA number is clearly written on the outside of the package.
- Ship the Item: Send the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Refunds
- Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Processing returns typically takes 7-10 business days.
- Refund Method: If your return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable). These include items that are not in their original condition, are damaged, or have missing parts not due to our error.
5. Exchanges
- Eligibility: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to check the availability of the desired item.
- Process: To process an exchange, follow the same steps outlined in the "Return Process" section. Once we receive and inspect the returned item, we will ship the new item to you.
6. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
- Non-Refundable Costs: Original shipping and handling charges are non-refundable unless the return is due to our error.
7. Damaged or Defective Items
- Inspection: If you receive an item that is damaged or defective, please contact us immediately at [customer service email] or [customer service phone number].
- Resolution: We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund, as appropriate.
8. Gifts
- Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and approved. If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
For any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. Thank you for choosing Nasip Jewelry.
Last Updated. July 13th 2024
